Coastal Concierge Association
Most guests these days want to experience Savannah in a unique way. That means if you’re on the frontlines of a lodging property, you need to know what and how to provide for your guests.
Enter Coastal Concierge Association (CCA)
The Tourism Leadership Council started the CCA to give anyone who is working for one of our TLC members the tools you need to succeed. If you work as a concierge, front desk, guest services, or any other frontline employee at a TLC member lodging property, you are eligible to join. It is absolutely free to join.
The Coastal Concierge Association also offers certified classes which provide foundational information on the skills vital to our industry. These classes are designed for concierges, front desk and guest services staff, or anyone working on the frontlines who is looking to learn new skills and keep up-to-date with the changes in guest expectations. Our programs include the CCA Level One program, as well as the CCA Level Two Advanced Course.
We will announce our Certified Course and Advanced Course schedules when we have determined the appropriate date(s) and time(s).
To receive weekly event updates, curated to suit a concierge’s needs, send an email to: [email protected].