Certification Class Overview

 

Course Overview

The Coastal Concierge Association Certified Class provides is our Level One program, providing foundational information on the skills vital to our industry. These classes are designed for concierges, front desk and guest services staff or anyone working on the frontlines who is looking to learn new skills, or to keep up-to-date with the changes in guest expectations.

We are currently accepting applications for the next classes that start in winter 2017, running every Tuesday for 6 classes.

Click here to apply for the Certified Course.

Course Meeting Times

The course will consist of six (6) meetings conducted every other Tuesday. The classes will meet at the sSavannah International Trade & Convention center, in the TLC office, or in the Jasper Boardroom. You must attend all six (6) classes to complete the process. 

Certified Course Schedule

Class One - Customer Service as Reflex 
Class Two - The Power of the Concierge Desk 
Class Three - Qualifying your Guest  
Class Four - Establishing Authority for Fun and Profit 
Class Five - Confidence, Knowledge, and Honesty: How to not be Intimidated 
Class Six - How a Hotel Runs and How You Fit in 

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For those who have successfully completed the certified course, you may be eligible to apply for the Advanced Level course. This Level Two class expands upon the lessons of the Certified Class, providing students with a higher level of awareness and skills to benefit their progress in our industry. These classes also focus on honing those specialty skills that sets a great concierge or guest service representative apart from the fold, with lessons on wine and food pairings, leading your guests to the best choices for them, and using positive language to work with challenge guests. 

Click here to apply for the Advanced Certification Course. 

Advanced Course Schedule:

Dates for Winter/Spring 2017 and and updated curriculum will be posted November 17th! 

Class One – Customer Service and the Power of Suggestion 
Class Two –  Good versus Great
Class Three – Leading by Example- When And How to Get Involved
Class Four –  Engaging with Guests- the Good, the Bad, & the Ugly
Class Five – Challenge Guests Assessment
Class Six –  Elevating Service by Incorporating Food & Wine

All classes are subject to change.