Certification Class Overview


Course Overview

Coastal Concierge Association Certified Class provides the basic level certification for concierge, front desk, guest services or anyone working on the frontlines at a TLC member lodging property. 

In this certification course, you will learn a multitude of topics from professionals in the industry. We are currently accepting applications for the next classes that start in summer 2016 and continues every other Tuesday for 6 classes.

Click here to apply for the Certified Course.

Course Meeting Times

The course will consist of six (6) meetings conducted every other Tuesday starting in summer 2016. The classes will meet at the TLC office. You must attend all six (6) classes to complete the process. If you miss a class, you will need to schedule a make-up class, within the week missed, at the convenience of the TLC staff and instructors.

Certified Course Schedule

Class One - Customer Service (December 6th)
Class Two - Communication Strategies (December 20th)
Class Three - Organization (January 10th) 
Class Four - Professionalism  (January 24th)
Class Five - Experience Planning (February 7th) 
Class Six - Building a Team (February 21st)


For those who have successfully completed the certified course, you may be eligible to apply for the Advanced Level course. Click here to apply for the Advanced Certification Course. In this level, participants will learn the following lessons:

Advanced Course Schedule:

Class One – Power of Suggestion (December 13th)
Class Two – Authentic Experiences (January 3rd) 
Class Three – Technology (January 17th)
Class Four – Food & Wine (January 31st)
Class Five – Communication Techniques (February 14th)
Class Six – Guest Recovery (February 21st) 

All classes are subject to change.