Certification Overview


Certified Course Overview

The Coastal Concierge Association Certified Class provides our Level One program, providing foundational information on the skills vital to our industry. These classes are designed for concierges, front desk and guest services staff, or anyone working on the frontlines who is looking to learn new skills and keep up-to-date with the changes in guest expectations.

We are currently accepting applications for our next round of classes.

Click here to apply for the Certified Course.

Course Meeting Times

The course will consist of six (6) meetings conducted every Tuesday, beginning on May 12. The classes will meet in our office at 24 Drayton Street, Suite 630. You must attend all six (6) classes to complete the course. Classes begin at 12pm and conclude at 1:30pm. All dates are as follows:

  • May 12th, 2020
  • May 19th, 2020
  • May 26th, 2020
  • June 2nd, 2020
  • June 9th, 2020
  • June 16th, 2020

Advanced Course Overview

For those who have successfully completed the certified course, you may be eligible to apply for the Advanced Level course. This Level Two class expands upon the lessons of the Certified Class, providing students with a higher level of awareness and skills to benefit their progress in our industry. These classes also focus on honing those specialty skills that sets a great concierge or guest service representative apart from the fold, with lessons on wine and food pairings, leading your guests to the best choices for them, and using positive language to work with challenging guests. 

Click here to apply for the Advanced Certification Course. The next Advanced session in TBA.

Advanced Course Meeting Times:

The course will consist of six (6) meetings conducted every Tuesday beginning on September 8. The class meeting locations are TBA. You must attend all six (6) classes to complete the process. All dates are as follows:

  • September 8th, 2020
  • September 15th, 2020
  • September 22nd, 2020
  • September 29th, 2020
  • October 6th, 2020
  • October 13th, 2020




All classes are subject to change.