Certification Class Overview


Certified Course Overview

The Coastal Concierge Association Certified Class provides our Level One program, providing foundational information on the skills vital to our industry. These classes are designed for concierges, front desk and guest services staff, or anyone working on the frontlines who is looking to learn new skills and keep up-to-date with the changes in guest expectations.

We are currently accepting applications for our next round of classes.

Click here to apply for the Certified Course.

Course Meeting Times

The course will consist of six (6) meetings conducted every Tuesday, beginning on May 12. The classes will meet in our office at 24 Drayton Street, Suite 630. You must attend all six (6) classes to complete the course. Classes begin at 12pm and conclude at 1:30pm. 

Certified Course Schedule

Class One - The Power of the Concierge Desk 
Class Two - Customer Service as Reflex 
Class Three - Qualifying your Guest  
Class Four - Establishing Authority for Fun and Profit 
Class Five - Confidence, Knowledge, and Honesty: How to not be Intimidated 
Class Six - How a Hotel Runs and How You Fit in 

Advanced Course Overview

For those who have successfully completed the certified course, you may be eligible to apply for the Advanced Level course. This Level Two class expands upon the lessons of the Certified Class, providing students with a higher level of awareness and skills to benefit their progress in our industry. These classes also focus on honing those specialty skills that sets a great concierge or guest service representative apart from the fold, with lessons on wine and food pairings, leading your guests to the best choices for them, and using positive language to work with challenging guests. 

Click here to apply for the Advanced Certification Course. The next Advanced session in TBA.

Advanced Course Schedule:

The course will consist of six (6) meetings conducted every Tuesday. The class meeting locations are TBA. You must attend all six (6) classes to complete the process. 

Class One – Customer Service and the Power of Suggestion 
Class Two –  Good versus Great
Class Three – Leading by Example- When And How to Get Involved
Class Four –  Engaging with Guests- the Good, the Bad, & the Ugly
Class Five – Challenge Guests Assessment
Class Six –  Elevating Service by Incorporating Food & Wine

All classes are subject to change.