Certification Class Overview


Course Overview

The Coastal Concierge Association Certified Class provides is our Level One program, providing foundational information on the skills vital to our industry. These classes are designed for concierges, front desk and guest services staff or anyone working on the frontlines who is looking to learn new skills, or to keep up-to-date with the changes in guest expectations.

We are currently accepting applications for the next classes that start in summer 2017, running every Tuesday for 6 classes.

Click here to apply for the Certified Course.

Course Meeting Times

The course will consist of six (6) meetings conducted every other Tuesday starting in summer 2016. The classes will meet at the TLC office. You must attend all six (6) classes to complete the process. If you miss a class, you will need to schedule a make-up class, within the week missed, at the convenience of the TLC staff and instructors.

Certified Course Schedule

Class One - Customer Service as Reflex (June 13th)
Class Two - The Power of the Concierge Desk (June 20th) 
Class Three - Qualifying your Guest  (June 27- week off to observe July 4th) 
Class Four - Establishing Authority for Fun and Profit (July 11)
Class Five - Confidence, Knowledge, and Honesty: How to not be Intimidated (July 18th) 
Class Six - How a Hotel Runs and How You Fit in (July 25th)


For those who have successfully completed the certified course, you may be eligible to apply for the Advanced Level course. This Level Two class expands upon the lessons of the Certified Class, providing students with a higher level of awareness and skills to benefit their progress in our industry. These classes also focus on honing those specialty skills that sets a great concierge or guest service representative apart from the fold, with lessons on wine and food pairings, leading your guests to the best choices for them, and using positive language to work with challenge guests. 

Click here to apply for the Advanced Certification Course. I

Advanced Course Schedule:

Dates for Summer 2017 and and updated curriculum will be posted June 1st! 

Class One – Customer Service and the Power of Suggestion (August 15th) 
Class Two – Elevating Service by Incorporating Food & Wine (August 22nd) 
Class Three – August 29th  
Class Four –  The Importance of Relationships (September 5th)
Class Five – September 12th 
Class Six – Working with Challenge Guests (September 19th)

All classes are subject to change.